Service Advisor - Capitol Ford
The Del Grande Dealer Group
Don’t just be an employee, be a Happy Employee
The Del Grande Dealer Group is the largest family owned dealer group in the Bay Area. We are a company that not only sells and services vehicles, we provide a world class buying experience for our guests. Working at the Del Grande Dealer Group is more than just a job, it’s a career! We have an amazing management and training team to ensure that each employee has the necessary tools and support to be successful at the Del Grande Dealer Group.
We are currently seeking a Service Advisor!
Responsibilities
As a Service Advisor, you will greet customers and consult with them on their vehicle service needs. The Service Advisor is the main point of contact between customers and our team of Service Technicians.
- Greeting customers, determining their needs, and coordinating vehicle repairs using X- Time and CDK
- Meeting customers’ needs throughout the entire service process, including writing Repair Orders, coordinating check in and delivery processes, building and communicating repair estimates, following up on the progress of repairs, and updating customers regarding their service repairs
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
Qualifications
- One or more years of previous experience as a Service Advisor
- Valid driver’s license and fairly clean driving record (no major violations)
- X-Time and CDK experience is a plus
- Must be able to work evenings and weekends
Benefits
- Competitive compensation
- Full Medical, Dental, Vision, and 401K
- Flexible scheduling
- Accrued PTO
- Room for growth and advancement
Del Grande Dealer Group is an equal opportunity employer and a drug-free workplace.